HELIX FEED

Biscuit the Benefits Buddy Introduces the Health Advocate

Written by DSST Public Schools | 05/26/20

Biscuit needs a lot of support to stay fabulous just like we all do. Biscuit asks lots of questions and uses all of his available resources to make sure he stays healthy. You can do the same by using the Aetna Concierge or Health Advocate for support with benefits questions or concerns. Health Advocate is an additional free and trusted resource that can help you with the following:

  • Resolve insurance claims and billing issues
  • Locate adult day care, rehabilitation services and home health visits
  • Find the right in-network doctors and make appointments
  • Locate physicians who make house calls
  • Explain benefits and your share of the costs for each plan
  • Facilitate pre-authorizations and coordinate benefits 
  • Answer questions about diagnoses and treatments

You can connect with a Health Advocate by calling 866-695-8622 or by emailing answers@healthadvocate.com from 6 am - 7 pm. You can also download and get support via their app.

Did you know that you only have 3 days to enroll in DSST's benefits?! Don’t miss out and take a MOMENT for your ENROLLMENT today. Even if you are not enrolling in DSST’s benefits, you still must go through and “waive” your coverage on Workday. If you need support or have questions, please don’t hesitate to reach out to humanresources@scienceandtech.org or visit our benefits website which has detailed plan information and guides on how to enroll in Workday.

Need last minute support? Schedule a virtual Office Hours with our benefits team to address your questions and finalize your enrollment. To schedule an Office Hour go here.

Optional Scavenger Hunt: What is the phone for Health Advocate? Email your answer to humanresources@scienceandtech.org. The first correct response will earn some DSST swag.